Souqix Cancellation Policy

Last Updated: 25/7/2024

At Souqix, we aim to provide a seamless shopping experience. Please review our cancellation policy to understand the conditions under which you may cancel an order for physical products.

1. Cancellation Eligibility

1.1 Physical Products Only: Cancellations are only accepted for physical products purchased from Souqix. Digital products, including game accounts, digital codes, and gift cards, are not eligible for cancellation.

1.2 Cancellation Window: You may request to cancel your order only before the order has been processed or shipped. Once an order is in processing or has been shipped, it cannot be canceled.

2. Cancellation Process

2.1 Requesting Cancellation: To request a cancellation, follow these steps:

• Contact our customer support team at support@souqix.com as soon as possible.
• Provide your order number and a brief reason for the cancellation request.

2.2 Cancellation Confirmation: We will review your cancellation request and notify you of its approval or rejection. If approved, we will cancel the order and ensure that no charges are applied.

2.3 Order Processing: If your order has already been processed or shipped, you will need to follow our return policy to return the product and obtain a refund.

3. Non-Cancelable Situations

3.1 Processed or Shipped Orders: Orders that have already been processed or shipped cannot be canceled. If you wish to return the product, please follow our return policy.

3.2 Exceptions: Souqix reserves the right to refuse cancellation requests if the product does not meet the eligibility criteria or if the request is not submitted within the allowable time frame.

4. Contact Us

4.1 Customer Support: For any questions or assistance with cancellations, please contact us at support@souqix.com.

5. Changes to This Policy

5.1 Policy Updates: We may update this cancellation policy from time to time. Any changes will be posted on our website, and your continued use of our services constitutes your acceptance of the updated policy.

By purchasing from Souqix, you agree to adhere to this cancellation policy. If you do not agree with these terms, please refrain from making a purchase.